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Citizens Advice & Rights Fife > Public Pages > IASS  

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PASS - Patient Advice and Support Service

The Patient Advice and Support Service (PASS) is part of the Scottish Citizens Advice Bureau (CAB) Service. PASS is an independent service which provides free, accessible and confidential information, advice and support to patients, their carers and families about NHS healthcare.

The Patient Advice and Support Service can:

• provide you with information, advice and support if you want to give feedback or comments, or raise concerns or complaints, about healthcare provided by NHS Scotland

• explain the NHS complaints procedure and provide the information and advice necessary to enable you to make a complaint

• provide practical assistance in the preparation of letters, making phone calls and supporting you in preparing for and attending meetings

• help you understand your rights and responsibilities as a patient

• assist you to access medical records, and provide practical help with obtaining clinical records and understanding these

• work with the National Health Service (NHS) in Scotland to improve healthcare provision – work that can be done because of the feedback you provide

There is more information about the Patient Advice and Support Service, just click on our logo below:


Patient advice and support service logo


PASS is based within Citizens Advice Bureaux which means clients can benefit from a holistic service where all their support needs can be addressed in one place. Bureau advisers provide information, advice and support to enable clients to deal with issues which have an impact on their general health and wellbeing. This may include support with accessing benefits or advice on legal issues, debt, employment and housing.

Advisers also help clients to give appropriate and effective feedback about health services and advise clients who wish to raise concerns.

Contact PASS:
0345 1400 093

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